Plant Package Refund Policy
A little wear and tear on plants during shipping is normal. Occasionally some orders do get damaged in transit. If you do receive an order that appears to be damaged by the carrier, please let us know within 48 hours of the receipt of your shipment, so we can file a claim accordingly. We will then either send a replacement plant(s) or refund your credit card at a value of $5 per plant. A photo of the plant(s) in question will be required to process your claim. Photos help us understand what actions must be taken now, and in the future, to better the quality of the plants you receive.
Due to Mother Nature and situations beyond our control, we cannot be held responsible once our product is in your care. These situations include but are not limited to: plants damaged by humans or animals, insect or diseases, winter kill, drought, over watering or poor planting site conditions. We are always available via email or chat to offer guidance and recommendations on plant care.
We are unable to accept returns on plants.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Perishable goods such as plants cannot be returned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Pay-per-package subscriptions can be cancelled at any time. If cancellation occurs before first box is shipped, a full refund will be returned.
We are unable to accept returns on partial boxes.
We are unable to offer refunds on prepaid subscriptions except in the event of damage. This will be reviewed on a case by case basis.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Plant Package, 7316 Pleasant St, Loudon NH 03307, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Plant Package, 7316 Pleasant St, Loudon NH 03307, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.